Shipping policy

PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR ORDER PROCESSING AND VERIFICATION. YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE THE ORDER HAS SHIPPED. ORDERS PLACED OVER THE WEEKEND OR ON HOLIDAYS WILL BEGIN PROCESSING THE NEXT BUSINESS DAY.

PLEASE SEE BELOW FOR PRICING AND ESTIMATED DELIVERY TIMES:

REGION — RATE — ESTIMATED DELIVERY TIME
CANADA — $15 - $19 CAD — 5–10 BUSINESS DAYS*

SELECT MERCHANDISE MAY HAVE A HIGHER SHIPPING COST. THIS WILL BE SPECIFIED ON THE PRODUCT CHECKOUT PAGE.

DURING HIGH VOLUME PERIODS, ORDERS MAY BE DELAYED AND ARRIVE OUTSIDE THIS WINDOW.

PLEASE NOTE: WE ARE NOT SHIPPING TO PO BOXES AT THIS TIME.

PRE-ORDER SHIPPING POLICY

ALL PRISON OF MEMORIES PRE-ORDER ITEMS ARE MADE-TO-ORDER AND WILL BEGIN SHIPPING WITHIN 3–5 WEEKS FROM THE DATE OF PURCHASE, UNLESS STATED OTHERWISE ON THE PRODUCT PAGE.

PLEASE NOTE:

YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER IS PLACED, AND A TRACKING NUMBER ONCE YOUR ITEM IS SHIPPED.

IF YOUR ORDER INCLUDES BOTH PRE-ORDER AND IN-STOCK ITEMS, THEY MAY BE SHIPPED SEPARATELY.

DELIVERY TIMELINES MAY VARY SLIGHTLY DUE TO PRODUCTION OR CUSTOMS DELAYS, BUT WE’LL ALWAYS KEEP YOU UPDATED.

ITEMS THAT CAN NOT BE RETURNED/EXCHANGED

PLEASE MAKE SURE THAT ALL EXCHANGE ITEMS ARE UNWORN/UNUSED AND IN THEIR ORIGINAL CONDITION AND ARE SENT BACK TO US IN THEIR ORIGINAL PACKAGING.